Thank you for shopping at Dyeneko. We appreciate your business and want to ensure you have a satisfying experience. Please familiarize yourself with our refund policy:
1. All Sales Are Final: Every purchase made through our online store is considered final. We do not offer returns, exchanges, or refunds as a general rule.
2. Refund Exception: However, we understand that there may be exceptional circumstances. If you wish to request a refund, you must contact us within 24 hours of placing your order.
3. How to Request a Refund: To initiate a refund request, please follow these steps:
- Contact us via email at [email protected] or through our Instagram account @dyeneko within 24 hours of order placement.
- Include your order number and provide a brief explanation for your refund request.
4. Refund Process: Upon receiving your refund request, our team will review it and the information provided. If your request is approved, please note the following:
- Refunds will be issued within 2-5 business days to your original payment method.
- The refunded amount will be processed minus any applicable fees.
5. Our Commitment: We want to ensure a smooth and transparent refund process. Please provide accurate information to facilitate prompt processing.
Thank you for choosing Dyeneko. Should you have any questions or concerns, don't hesitate to reach out to us. We are here to assist you.
Best regards, Dyenko Team