Welcome to Dyenko. Thank you for considering us for your shopping needs. Please read our policies below to ensure a clear understanding of our procedures.
1. Returns and Exchanges Policy: We do not offer returns, refunds, or exchanges for any products purchased from our online store. All sales are considered final. We encourage you to carefully review product descriptions, specifications, and sizing information before placing your order.
2. No Refunds for Damaged Goods: While we take utmost care in packaging and shipping, if you receive a damaged item. Please note that we do not provide refunds for damaged goods.
3. Lost or Stolen Goods: Once a package is marked as delivered by the shipping carrier, we are not responsible for any lost or stolen items. If you suspect a package is missing, please:
- Check with neighbors, building security, or family members to ensure it wasn't received by someone else.
- Contact the shipping carrier using the provided tracking information to inquire about the package's status.
- We cannot offer refunds or replacements for lost or stolen goods.
4. Pre-Order Information: For pre-ordered items, please understand that:
- Pre-orders typically require 3-4 weeks to arrive at our facility before they are prepared for shipping.
- An additional 1-2 weeks are allotted for quality checks before items are dispatched.
- We will notify you of any potential delays.
5. Order Cancellations: Cancellations are accepted only within 48 hours of purchase. After this time frame, orders cannot be cancelled, as we immediately initiate processing.
6. Shipping Delays and Carrier Errors: We are not responsible for shipping delays caused by external factors or errors made by the shipping companies. Once the package leaves our facility, its delivery is subject to the shipping carrier's terms and conditions.
These policies are intended to ensure transparency and consistency in our operations. If you have any questions or concerns, please don't hesitate to contact our customer support team via email or instagram @dyenko. We are here to assist you.
Thank you for choosing Dyenko. We look forward to serving you.
Warm regards, Dyeneko Team